-What is GoCardless?

GoCardless is a secure, internationally trusted payment system that allows you to pay directly from your bank account without using a credit or debit card. It is used by over 85,000 businesses worldwide to collect payments reliably and easily.

-Is paying through GoCardless safe?

Yes ✅

GoCardless is regulated by the UK Financial Conduct Authority (FCA) and uses advanced encryption to protect your bank details. All payments are covered by the Direct Debit Guarantee, meaning you can claim a refund for any unauthorized or incorrect charges.

-Do I need to create a GoCardless account?

No.

You only need to fill in a one-time secure authorization form via a link we send you. Once authorized, payments will be collected automatically from your bank account based on the agreement.

-Can I use GoCardless for a one-time payment?

Yes ✅

GoCardless supports both one-time payments and recurring payments (e.g., subscriptions or instalments). You choose what suits your needs.

-How long does the payment take to process?

Payments are typically processed within 2 working days after confirmation. In some cases, it may take up to 3 business days to appear on your statement.

-What if I don’t have a debit or credit card?

No problem!

GoCardless does not require any card. Payments are made directly from your bank account—whether it’s a personal or business account.

-How do I start paying with GoCardless?

It’s simple 👇

Click the payment link provided at checkout, or contact us via [this link] and a member of our team will assist you directly.

-Can I cancel the payment authorization later?

Yes.
You can cancel your mandate at any time by contacting us or your bank directly. However, we recommend letting us know before cancelling to avoid delays or order issues.